ISO 10002:2018 Customer Satisfaction
Most businesses handle complaints informally. This works until a big client escalates or a buyer's audit asks to see your complaints register and finds nothing. ISO 10002 sets up a structured system where complaints are logged, tracked, root causes are identified, and corrective actions are taken. Corporate clients and procurement teams increasingly expect this system to be documented, especially in service contracts.
We Take Care of Everything
From preparing your documents to training your team and supporting you during the final audit, we handle the entire process. You focus on running your business, we make sure you get certified.
Who Needs This?
This certification is commonly needed by businesses in these industries:
Corporate & Professional Services
IT & Telecom Operators
Logistics & Transport Networks
E-commerce & Retail Outlets
Customer Support & Call Centers
Financial & Banking Services
SaaS Customer Success Teams
Logistics & Third-Party Shipping (3PL)
What You Gain From This Certification
Here is how this certification helps your business grow and win more clients:
Set up a clear, fair process for handling customer complaints
Find out why complaints happen and fix the root cause
Build customer loyalty and prevent losing clients over unresolved issues
Documents You Will Need
Get these documents ready before we start. We will review them and help you with anything that is missing.
Company Registration Proof (GST Certificate, COI or MSME Udyam)
Organization Structure Chart & Employee List
List of Main Products/Services Rendered
Existing Process Flowcharts or Quality SOPs (if any)
Signed Application Form & Certification Scope Definition
How We Get You Certified: Step-by-Step
Here is exactly what happens from the day you contact us to the day you get your certificate:
Process Gap Analysis
Our certified auditors review your current processes against standard guidelines to identify all gaps.
SOP & Documentation Draft
We draft your official Quality Manual, standard operating procedures (SOPs), templates, and policy files.
Implementation & Team Training
We train your workers and management on keeping mandatory logbooks, compliance check sheets, and checklists.
Mock Internal Audit
We conduct a trial internal audit to verify implementation compliance and resolve any minor non-conformances.
External Audit & Certification
We assist your team during the registrar's official inspection and verify that your certificate gets issued successfully.
How Long Does It Take?
Here is how long it usually takes from when we start to when you get your certificate:
Average Completion Time
7 to 15 Working Days (Includes gap analysis, QMS documentation, staff training, internal audit, and final registrar assessment)
Why Businesses Choose Us
Here is what you can expect when you work with us:
Dedicated Audit Support
We stand with you through every step until your certificate, license, or audit report is fully approved.
Experienced Lead Auditors
Our consultants are seasoned audit specialists with over 6 years of hands-on certification experience.
No Hidden Costs
We quote flat, all-inclusive fees covering setup, consultation, coordination, and final approvals.
End-to-End Handholding
We do not just tell you what to do; we write the documents, train your staff, and handle the inspectors.
Lifetime Advisory Support
Get continuous assistance for annual surveillance audits, compliance renewals, and standard updates.
Common Questions
Answers to the questions we hear most often about this certification:
It shows corporate buyers that complaints do not get lost. They see a structured process where complaints are logged, investigated, resolved, and tracked. For service companies bidding enterprise contracts, this often comes up in vendor qualification questionnaires.
The cost depends on the size of your business, number of employees, and how many locations you have. Contact us for a clear, all-inclusive quote with no hidden fees: we will give you the complete picture upfront.
Your certificate is valid for 3 years, but there is a short check-up audit every year to make sure you are still following the standards. We help you prepare for these annual audits too, so you never lose your certification.
Related Standards
Other certifications and compliance standards commonly required in your sector:
Guides & Resources
Read our plain-English guides to understand more about compliance and certification: